Park Plaza Riverbank, London
Wednesday 25th March 2026
Join us for the highly anticipated return of Engage on the Road, UK & Ireland – at this perfectly appointed central London location for all things inspirational on the bank of the River Thames. This event is designed for Verint customers and chief customer engagement, transformational and contact centre executives interested in customer automation and engagement technologies that drive faster, stronger and measurable outcomes and organisational success.
What to Expect
- Engaging Sessions: Join our CX specialists as they share their insights, experiences, and innovative ideas on delivering value
- Customer Success Stories: Hear first-hand how Verint customers have achieved incredible transformations – from increased sales & satisfaction scores, to decreased costs and escalations. Whether you’re seeking the inside track on small and speedy implementations that have led to mighty results or a proof of concept for large-scale, 3000 agent plus transformations that have provided a catalyst for super-charged organisational performance – our customer case studies will shine a way forward.
- An Agenda Tailored to You: We all know a day out of the office is a big investment of time – so we’ll ensure you have the pick of sessions that are meaningful to you and your future strategic aspirations.
- Networking Post Conference Drinks: Don’t miss this opportunity to connect, learn, and transform your CX strategies. Your chance to have a quiet and valuable word with our speakers in person.
Introducing our Most Recently Announced Speakers
John Sanei
The World's Top 5 Futurist, 6x Best-selling Author, Keynote Speaker on AI and the Adaptable IntelligenceTM FrameworkJohn Sanei is ranked as the World’s Top 5 Futurist. He is an international keynote speaker on A.I and the creator of the Adaptable IntelligenceTM Framework. With 11 books to his name, 6 of them bestsellers, John helps Fortune 100 companies, governments, and royal families around the world rethink the future and successfully navigate the ongoing, rapidly changing landscape.
John Sanei’s session is called “AI Frontiers: Optimising Decision-Making for Leaders for the Future.”
In our keynote’s words – this is what you can expect: “This talk focuses on two very clear things: How are you elevating and evolving the way you make decisions about the future? You see the brain that we have currently is making decisions based on efficiency/ profitability – not expansion, experimentation and brand-new frontiers. And in order for us to do that, I would encourage you to consider the advice of Einstein who said: ‘You cannot solve a problem from the same level of awareness that created it.’ This means the question we have to ask ourselves as leaders is not ‘do I have to increase my intelligence?’ The answer is instead – that we need to increase and evolve our awareness. During my session I will unpack decision making when it comes to AI and strategy and also the human evolution that’s required to start to look at the world in brand new ways.”
Tim Bell
Transformation & Insights Manager, NovunaTim Bell is the Transformation & Insights Manager at Novuna, where he has spearheaded their ambitious and highly successful CX initiatives for five years. Passionate about delivering superior experiences and optimising customer engagement, Tim is also a keen advocate for leveraging AI and cutting-edge technology to drive faster, stronger, measurable business results. He will be sharing Novuna’s journey to turbocharged analyst capabilities and transformed CX with Verint solutions, including Verint Genie Bot.
Novuna Consumer Finance is a leading financial services company – and a leading light of modern customer experience. Leveraging a modern, connected platform from Verint, including AI-powered Genie Bot, Novuna have unlocked unprecedented potential in terms of analyst capacity, which in turn has enabled insights that have driven significant revenue growth.
Adam Goulding
Product Manager Customer Contact, Domestic & GeneralAdam Goulding is Product Manager for Customer Contact at Domestic & General, and a passionate CX leader. Driven, strategic, and highly experienced, his 20+ year career in Operations has seen him hold numerous roles spanning the contact centre, process engineering, and, most recently, product management. He is passionate about building tech solutions to elevate the customer experience, and thrives at the forefront of innovation when it comes to optimisation, efficiency, and driving business growth. In his current role, Adam champions agile working, flexibility, and the power of AI to enhance CX, as evidenced by the impressive results he’s achieved with Verint.
Domestic & General is a leading insurer that protects and repairs a wide range of appliances, and takes enormous pride in its customer service. This commitment is evidenced by its results: 25% of UK homes have D&G protection; it has 6.8m subscription customers and completes 2.7m repairs each year.
Agendas
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Registration & Networking
09:15 Registration & welcome coffee
Morning Agenda
09:40 Welcome and housekeeping
09:45 A.I. Frontiers for Leaders: Optimising Decision-making in changing Business Landscapes
In this keynote John Sanei simplifies the complexities of A.I, empowering leaders to assess how much—or how little—they’re leveraging its capabilities. Whether optimising existing processes, transforming customer experiences, or pioneering entirely new industries—this session challenges leaders to adopt A.I as both a tool and a lens for bold, future-focused decisions.
10:15 Superior CX For The New Era
In a world where exceptional customer experience is a competitive differentiator, CX leaders must rethink how they engage with customers—without simply adding more staff. This session from Steve Bell will provide crucial intelligence from a rapidly changing marketplace & customer landscape, revealing the latest trends, Verint’s portfolio strategy and the innovations customers can harness to drive their success.
11:00 Live Demo
Discover a leading-edge, new horizon of customer engagement with this real time, live walkthrough of connected CX journeys fit for tomorrow’s world – today.
11:30: Networking Break
11.50: Pathways to Success: Turning ambition into action
The opportunity and potential the AI revolution is bringing is clear, but with so many options available the route forward isn’t always obvious. This focused session offers clarity and forensic guidance on the steps you can take to deliver your goals in a rapid and intelligent way.
12.10: Driving value & ROI quickly, effectively and with game-changing outcomes: An introduction to our customer cases
12:15: Automation Transformation: How a household brand operating in one of the most competitive UK segments achieves higher sales and faster time to competency with a connected suite of Verint bots
12:35: Genius CX: How Novuna Consumer Finance slashes response times by 80% and turbocharges analyst capacity with Verint, including the AI-powered Verint Genie Bot
Networking Lunch
Afternoon Accelerator Explainer
13:55: Afternoon Accelerator
From launchpad to lift off: Maximise your break-out session opportunity and accelerate your organisation’s momentum from inspiration to impact. Get ready to add some velocity into your afternoon AND your CX play.
14:00: Changeover
Accelerator 1
Choose From:
Room 1: Elevated CX with Double the Capacity: The Verint Copilot/Real Time Coaching Bots that scale operations cost effectively, reducing handle time & increasing revenue.
Room 2: Self-Service Super Chargers: Discover the ‘build a bot’ delivering working IVAs in minutes – with no code/stress. Transform from scratch or remove the need to reorganize your knowledge base with Knowledge Automation.
Room 3: Intelligence Unleashed: Speed time to insights & power performance with the Verint analytics suite including Genie Bot, data insights and value dashboards.
14:30: Changeover
Accelerator 2
Choose From:
Room 1: Solving & Evolving Enterprise Planning: Creating a holistic, flexible and empowered workforce strategy at every customer interaction touchpoint – from front to back office.
Room 2: Elevated CX with Double the Capacity: The Copilot/Real Time Coaching Bots that scale operations, reduce handle time & increase revenue.
Room 3: Automation meets assurance: Balance trust & capture compliance to decrease fraud, expand supervisor capacity, accelerate resolutions and reduce costs through the Verint compliance, Trust Bot and Quality Bot capability.
15:00: Changeover
Accelerator 3
Choose From:
Room 1: Self-Service Super Chargers: Discover the ‘build a bot’ delivering working IVAs in minutes – with no code/ stress. Then transform from scratch or remove the need to reorganize your knowledge base with Knowledge Automation.
Room 2: Intelligence Unleashed: Speed time to insights & power performance with the Verint analytics suite including Genie Bot, data insights and value dashboards.
Room 3: Effortless CX: How you can unify customer interactions across all channels and build omnichannel workflows to boost flexibility, agility, and capacity.
Coffee Break
Afternoon Agenda
16:00: Learn, discover, be inspired: Visionary customer cases explored
16: 05: Faster, Simpler, Better: How Domestic & General supercharged and streamlined customer experience with Verint Case Management and Verint Channel Automation, with award-winning results
16:25: A Healthy Partnership: How one well-known health insurer is leveraging the best of AI and human agents to transform capacity, accuracy, and accessibility
16:50: Fireside: Tips from the frontline of change:
Our customer panel share their wisdom, knowledge and perspectives. Starting a project in 2026? This session will help you plot your course and avoid unnecessary pitfalls.
17:10: Wrap up
Networking Drinks
Registration & Networking
09:15 Registration & welcome coffee
Morning Agenda
09:40 Welcome and housekeeping
09:45 A.I. Frontiers for Leaders: Optimising Decision-making in changing Business Landscapes
In this keynote John Sanei simplifies the complexities of A.I, empowering leaders to assess how much—or how little—they’re leveraging its capabilities. Whether optimising existing processes, transforming customer experiences, or pioneering entirely new industries—this session challenges leaders to adopt A.I as both a tool and a lens for bold, future-focused decisions.
10:15 Superior CX For The New Era
In a world where exceptional customer experience is a competitive differentiator, CX leaders must rethink how they engage with customers—without simply adding more staff. This session from Steve Bell will provide crucial intelligence from a rapidly changing marketplace & customer landscape, revealing the latest trends, Verint’s portfolio strategy and the innovations customers can harness to drive their success.
11:00 Live Demo
Discover a leading-edge, new horizon of customer engagement with this real time, live walkthrough of connected CX journeys fit for tomorrow’s world – today.
11:30: Networking Break
11.50: Pathways to Success: Turning ambition into action
The opportunity and potential the AI revolution is bringing is clear, but with so many options available the route forward isn’t always obvious. This focused session offers clarity and forensic guidance on the steps you can take to deliver your goals in a rapid and intelligent way.
12.10: Driving value & ROI quickly, effectively and with game-changing outcomes: An introduction to our customer cases
12:15: Automation Transformation: How a household brand operating in one of the most competitive UK segments achieves higher sales and faster time to competency with a connected suite of Verint bots
12:35: Genius CX: How Novuna Consumer Finance slashes response times by 80% and turbocharges analyst capacity with Verint, including the AI-powered Verint Genie Bot
Networking Lunch
Afternoon Accelerator Explainer
13:55: Afternoon Accelerator
From launchpad to lift off: Maximise your break-out session opportunity and accelerate your organisation’s momentum from inspiration to impact. Get ready to add some velocity into your afternoon AND your CX play.
14:00: Changeover
Accelerator 1
Choose From:
Room 1: Elevated CX with Double the Capacity: The Verint Copilot/Real Time Coaching Bots that scale operations cost effectively, reducing handle time & increasing revenue.
Room 2: Self-Service Super Chargers: Discover the ‘build a bot’ delivering working IVAs in minutes – with no code/stress. Transform from scratch or remove the need to reorganize your knowledge base with Knowledge Automation.
Room 3: Intelligence Unleashed: Speed time to insights & power performance with the Verint analytics suite including Genie Bot, data insights and value dashboards.
14:30: Changeover
Accelerator 2
Choose From:
Room 1: Solving & Evolving Enterprise Planning: Creating a holistic, flexible and empowered workforce strategy at every customer interaction touchpoint – from front to back office.
Room 2: Elevated CX with Double the Capacity: The Copilot/Real Time Coaching Bots that scale operations, reduce handle time & increase revenue.
Room 3: Automation meets assurance: Balance trust & capture compliance to decrease fraud, expand supervisor capacity, accelerate resolutions and reduce costs through the Verint compliance, Trust Bot and Quality Bot capability.
15:00: Changeover
Accelerator 3
Choose From:
Room 1: Self-Service Super Chargers: Discover the ‘build a bot’ delivering working IVAs in minutes – with no code/ stress. Then transform from scratch or remove the need to reorganize your knowledge base with Knowledge Automation.
Room 2: Intelligence Unleashed: Speed time to insights & power performance with the Verint analytics suite including Genie Bot, data insights and value dashboards.
Room 3: Effortless CX: How you can unify customer interactions across all channels and build omnichannel workflows to boost flexibility, agility, and capacity.
Coffee Break
Afternoon Agenda
16:00: Learn, discover, be inspired: Visionary customer cases explored
16: 05: Faster, Simpler, Better: How Domestic & General supercharged and streamlined customer experience with Verint Case Management and Verint Channel Automation, with award-winning results
16:25: A Healthy Partnership: How one well-known health insurer is leveraging the best of AI and human agents to transform capacity, accuracy, and accessibility
16:50: Fireside: Tips from the frontline of change:
Our customer panel share their wisdom, knowledge and perspectives. Starting a project in 2026? This session will help you plot your course and avoid unnecessary pitfalls.
17:10: Wrap up
Networking Drinks
Location
Park Plaza London Riverbank
18 Albert Embankment, London SE1 7TJ
In the heart of London, the Park Plaza Riverbank offers a premium conference experience. Easy to get to on the South Bank of the River Thames whether you’re flying in or taking the train or tube, it’s just a 15 minute walk from Waterloo Station (Mainline, Northern, Jubilee, Bakerloo Lines) and Westminster (Jubilee, District & Circle Line) or 8 minutes from Vauxhall (Mainline, Victoria). With incredible views of some of London’s greatest sights (not to mention our demos in the conference suite), you’ll enjoy plenty of space to network across the day including lunchtime and into the evening for post-event drinks where you can catch-up and gain more intel from our speakers.
Registration
Complimentary registration has opened up for Verint customers and Verint partners attending with customers. Due to capacity limitations we look forward to welcoming up to two partner delegates per partner organisation.
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